RETURN/EXCHANGE POLICY
At Cosmior, your satisfaction is our priority. We offer a hassle-free return and exchange policy for your convenience.
Returns:
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Time Frame: You may return unworn and unwashed items within 3 days of receiving your order.
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Eligibility: To be eligible for a return, items must be in their original condition with tags attached.
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Process:
1. Contact our customer service at hello@cosmior.com to initiate the return process. Please include your order number and reason for return in your message.
2. Once approved, securely pack the item(s) and include a copy of the original packing slip.
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Refunds: Refunds will be issued to the original payment method within 1 week of receiving the returned item.
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Exchange:
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Time Frame: You may exchange an item within 3 days of receiving your order.
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Eligibility: To be eligible for a exchange, items must be in their original condition with tags attached.
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Process:
1. Contact our customer service at hello@cosmior.com to initiate the return process. Please include your order number and reason for return in your message.
2. Once approved, securely pack the item(s) and include a copy of the original packing slip.
3. A new item will be shipped upon receiving the returned product.
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